biggo plus Privacy Policy
Last reviewed: 2025. This policy applies to all users of the biggo plus platform in the Philippines.
What Information Does biggo plus Collect From You?
When you register and use the biggo plus platform, we collect several categories of personal information to operate our services effectively and securely. The types of data we gather fall into three broad groups: information you provide directly, information collected automatically through your device and browser, and information related to your payment transactions.
Account information includes your full name, date of birth, email address, mobile number, and any identity verification documents you submit to comply with Philippine regulations. Device and browser data covers your IP address, device type, operating system, browser version, and session timestamps — this helps us detect unusual activity and keep your account secure. Payment-related information includes your preferred Philippine Peso (PHP) deposit and withdrawal method details, transaction history, and wallet identifiers. We do not store full card numbers or sensitive banking credentials on our servers. All financial data is handled in accordance with applicable Philippine data protection laws.
Usage data such as pages visited, games played, betting patterns, and session duration is also collected to help us improve platform performance and personalize your experience on biggo plus.
Why Do We Use Your Personal Data?
biggo plus uses the information we collect strictly for legitimate purposes related to operating our platform and serving users in the Philippines. We do not sell your personal data to third parties for marketing or advertising purposes under any circumstances. The primary purposes for which your data is used are outlined clearly below so you always know what to expect.
- Account management: To create, verify, and maintain your biggo plus account, including identity verification as required by Philippine gaming regulations.
- Service delivery: To process deposits and withdrawals in Philippine Peso, credit winnings, and ensure smooth gameplay across live casino, sportsbook, fish games, and slot online titles.
- Security and fraud prevention: To monitor suspicious activity, detect unauthorized access, and protect both your account and the integrity of the platform.
- Customer support: To respond to your queries, resolve disputes, and provide assistance through our support channels.
- Platform improvement: To analyze usage trends and technical performance data so we can continuously enhance the biggo plus mobile and desktop experience.
- Legal compliance: To fulfill obligations under applicable Philippine laws, including anti-money laundering (AML) requirements and responsible gaming mandates.
We only process your data to the extent necessary for these stated purposes, and we retain it only for as long as required by law or operational need.
How Are Cookies and Tracking Technologies Used?
biggo plus uses cookies and similar tracking technologies to provide a functional, personalized, and secure browsing experience on our platform. Cookies are small text files stored on your device that help us remember your preferences, keep you logged in, and understand how you navigate the site. We use both session cookies — which expire when you close your browser — and persistent cookies that remain for a defined period to remember your settings between visits.
We use strictly necessary cookies to make the platform work, functional cookies to remember your language and display preferences, and analytical cookies to measure platform traffic and performance. We do not use third-party advertising cookies that track you across unrelated websites. You can adjust your cookie preferences through your browser settings at any time, though disabling certain cookies may affect platform functionality such as staying logged in or accessing your game history.
By continuing to use biggo plus after being informed of our cookie practices, you consent to the placement of cookies on your device in accordance with this Privacy Policy.
Where Is Your Data Stored and How Is It Secured?
Your personal data is stored on secure servers with access controls, encryption, and regular security audits designed to protect against unauthorized access, loss, or misuse. biggo plus applies industry-standard security measures including SSL/TLS encryption for all data in transit and encryption at rest for sensitive account and financial data. Access to personal data within our organization is restricted to authorized personnel who require it to perform their job functions.
We retain your personal information for as long as your account remains active or as required to fulfill our legal and regulatory obligations under Philippine law. When data is no longer needed, it is securely deleted or anonymized. In the event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities in accordance with applicable data protection laws within the required timeframe.
While we take every reasonable step to protect your data, no online platform can guarantee absolute security. We encourage you to use a strong, unique password for your biggo plus account and to never share your login credentials with anyone.
Do We Share Your Information With Third Parties?
biggo plus does not sell, rent, or trade your personal information to third parties for commercial purposes. However, in order to operate our platform and comply with legal requirements, we may share specific categories of data with carefully selected partners and authorities under strictly defined conditions. We require all third parties who receive your data to maintain appropriate security standards and use it only for the agreed purpose.
Data may be shared with payment processors and e-wallet providers in the Philippines to facilitate PHP deposits and withdrawals — only the minimum information necessary to complete the transaction is disclosed. We may also share data with game software providers to verify game integrity and resolve disputes. In addition, we may disclose personal information to Philippine government agencies, law enforcement, or regulatory bodies when required by law, court order, or to protect the rights and safety of our users. Any third-party service provider we engage is bound by confidentiality obligations and may not use your data for any purpose beyond the specific service they provide to biggo plus.
What Are Your Rights Over Your Personal Data?
As a user of biggo plus based in the Philippines, you have specific rights regarding your personal data under the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules. We are committed to honoring these rights promptly and transparently. You may exercise any of the following rights by contacting our support team using the contact details provided at the bottom of this page.
- Right to access: You may request a copy of the personal data we hold about you at any time.
- Right to correction: If any information we hold is inaccurate or incomplete, you have the right to have it corrected without undue delay.
- Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
- Right to object: You may object to the processing of your data in certain circumstances, including where processing is based on legitimate interest.
- Right to data portability: Where technically feasible, you may request that your data be provided to you in a structured, commonly used format.
We will respond to all valid requests within a reasonable period. Certain requests may be subject to identity verification to prevent unauthorized access to your data.
Protection of Minors
biggo plus strictly prohibits the use of our platform by anyone under the age of 18. We do not knowingly collect personal data from minors, and we have verification measures in place during registration to confirm that users meet the minimum age requirement. If we discover that personal data has been collected from a user under 18, we will promptly delete that information and close the associated account without notice.
Parents and guardians who believe their child has registered on the platform are encouraged to contact our support team immediately so we can take appropriate action. We take minor protection seriously and work in line with Philippine regulations governing online gaming and the safeguarding of young people.
Policy Updates and How to Reach Us
biggo plus reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. When we make significant changes, we will post a notice on our platform and update the review date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your data.
Your continued use of the biggo plus platform after any updates have been posted constitutes your acceptance of the revised Privacy Policy. If you do not agree with the updated terms, you should discontinue use of the platform and may request account closure by contacting our support team.
If you have any questions, concerns, or requests related to this Privacy Policy or the handling of your personal data, you can reach our team at: [email protected]. We aim to respond to all privacy-related inquiries within five business days. You may also visit our FAQ page for answers to common questions, or create an account to start enjoying the biggo plus experience with full confidence in how your data is managed.
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